P.O. Box 441
Port Louis, Mauritius
If we agree to carry your animals, they will be carried subject to the following conditions:
8.9.1 You must ensure that animals such as dogs, cats, household birds and other pets, are properly crated and accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit failing which they will not be accepted for carriage. Such carriage may be subject to additional conditions specified by us.
8.9.2 If accepted as Baggage, the animal, together with its container and food, shall not be included in your free Baggage allowance, but shall constitute excess baggage, for which you will be obliged to pay the applicable rate.
8.9.3 Guide dogs accompanying Passengers with disabilities will be carried free of charge in addition to the normal free baggage allowance, subject to conditions specified by us.
8.9.4 Unless carriage is subject to the liability rules of the Convention, we are not responsible for injury to or loss, sickness or death of an animal which we agreed to carry unless we have been grossly negligent.
We will have no liability in respect of any such animal because you do not have all the necessary exit, entry, health and other documents with respect to the animal's entry into or passage through any country, state or territory. The person carrying the animal must reimburse us for any fines, costs, losses or liabilities reasonably imposed or incurred by us because you did not have these documents.